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wt Quickwpthemes e Quick esearch in Uncategorized on August 12, 2011
Hello everyone, we have to say good-bye this time. Here’s our story in brief (I really don’t have the mood to write anything in length right now ):
As many of you know, we develop an app named ‘Open Home’ which allows users to develop themes for to replace their phones’ standard home screen. In addition, we realize that while many artists may have the skills to develop themes but they don’t necessary have the knowledge to publish them on the android market. Therefore, we allow our users to send their themes to us and we will publish them on the market for them for free. Open Home was one of the very first few popular paid app for the android market when android was still in its infancy.
During the life of Open Home (about 2 years up to this point), we have received 2 app suspension notifications from for 2 of the skins we published. Since then, we had been really careful about publishing anything that are likely to have copyright issues. About 10 days ago, we suddenly received a notification from that tells us our developer account was suspended (see post below for more details). From the vague suspension email, we suspected that our account might have been suspended because some of these skins that we have published over the years. We tried contacting but received no responses. Therefore, we decided to just upload the 3 apps that we are sure have no copyright problems: Better Keyboard, Better Cut and Better Alarm back to the market. In less than 3 days of republishing Better Keyboard, one of our most popular apps, the app had already received over 20,000 downloads.
This morning we finally received an official statement from regarding the suspension of our account:
“Hello,
Thank you for your note. We apologize for our delayed response. Your
Android Market Publisher account has been suspended due to multiple
suspension violations of our Terms of Service. You may view these terms
here:
us/developer-distribution-agreement.html
market/terms/developer-content-policy.html
Please note that Android Market Publisher suspensions are associated with
developers, and may span multiple account registrations and related
services. Please do not register a new developer account. We will contact
you should your account become reinstated.
We will not be restoring your account at this time.
Regards,
The Android Market Team”
The email was clearer this time, our account was suspended because of multiple violation of TOS, which we honestly did had over the years of publishing different skins for Open Home. What we really concerned are the part that it gives the developer little chance to correct the mistake, it says “Please note that Android Market Publisher suspensions are associated with developers, and may span multiple account registrations and related services. “. It basically says once your account is terminated once, not only the apps that violates the market TOS are banned, ALL of your apps, regardless of what they are, will be banned from the market.
And that’s what they did, a couple of hours ago, the new developer account we registered to upload Better Keyboard, Better Cut and Better Alarm was terminated again.
Unfortunately this time we really don’t feel like dealing with the android market anymore. We think pulling the apps for copyright issues are understandable, but banning all apps from a developer because of some of the apps the developer had published is absolutely despicable.
For all our paid users of Better Keyboard, Open Home, Better Cut, etc, all we can say at this point is that we are truly sorry about this. If you have the unlock key, please make sure you back it up using apps such as “Astro File Manager”. We will offer our apps on alternative android market instead such as the Amazon AppStore, and slideme.org in the next couple of days.
We know we should share some of the blames, but if you think we took your money and left, we really didn’t. It’s who took your purchase away for ridiculous collateral banning policy. You should also know that we are not the first, the popular emulator developer YongZh was a very famous example (2011/05/30/emulators-banned-android-market/) . That was probably a million dollar worth of purchases (perhaps more) that was taken away from the android users in that incident. If you feel angry about this ridiculous practice like we do, you should voice your opinion by writing to the android market using the following link:
support/androidmarket/bin/request.py?contact_type=contact_policy&policy=apps
Posted by betterandroid in Uncategorized on August 9, 2011
Hello everyone,
We re-uploaded some of our apps to the android market: Better Keyboard 7 & 8 , Better Alarm Clock and Better Cut are now back. Open Home will be made available as soon as we can get to it. Thank your for all your patience and understandings.
To those who emailed us or voiced your opinions to , we are sincerely grateful for your help and supports. Since our account was terminated, we tried our best to do the right things: we contacted , we patiently waited, we contacted again and again, and we patiently waited and waited. It has now been almost 1 week, we had received nothing meaningful other than a couple of canned responses that did not give any explanation nor any help. Needless to say, we are extremely disappointed about how treat its developers. While we honestly believe has the best intention to maintain a healthy android market by pulling copyright infringing apps and by suspending questionable developer accounts, we think ’s execution is deeply flawed.
Our voice and many of our users’ voices were not able to get through to , but life must continue. For us, developing for android is our full time job. We hope we can all look past this incident and repair the damages in all possible ways we can. We will continue to support everyone of our users, hopefully you will continue to support us. If you are one of our users and have any concerns, please feel free to contact us and we will do our best to help you out.
Thanks everyone.
Posted by betterandroid in Uncategorized on August 4, 2011
[Update] We tried to contact , no responses yet.
We sent the following appeal email to :
“Dear ,
Our developer account was suspended today, we have no ideas why. Can you please take a look and let us know? We believe we have not violated any android market policy.
A few of our applications are among the most popular apps in the android market, with a few millions downloads. We really hope this is just a misunderstanding and sincerely hope we can work something out.
Thanks in advanced,
Better Android”
So far we had not received any responses from yet. Thank you everyone for your kind supports. Please be patient, we are trying to work something out instead of just distributing our apps through other channels (direct downloads, new developer account, alternative market, etc), not just yet.
A couple of hours ago, we received a notification email from stating that our developer account was suspended. We have no ideas what we did wrong!
Here is the email we received:
“Hello,
Your Android Market developer account has been suspended due to violations of our developer agreement and policies. You may view these terms here:
us/developer-distribution-agreement.html
market/terms/developer-content-policy.html
As a result, your developer account has been closed and your apps have been unpublished from Android Market. Please note that developer suspensions may span multiple Android Market account registrations. Please do not register a new developer account. We will contact you should your account become reinstated.
Regards,
The Android Market Team”
As you can see, there really isn’t any info about why the account was suspended. We will try our best to contact to find out what’s going on. We did some research on the Internet, and we found many horror stories (such as this, this and rQuickwpthemes 1 Quick Wp Themes Cs 1 Quick Wp Themes Better Android Appsg k 1 Quick Wp Themes 7 Quick dQuickwpthemes 1 Quick Wp Themes Cs 1 Quick Wp Themes Better Android Appse Quick Wp Themes